Support

Tessera: Pompeii Audio Guide

Write to shahengrigoryan9894@gmail.com — questions, problems and mistakes in the content are all welcome.

The guide will not download

Downloading needs a network, and it is deliberately impossible inside the excavations. Download over Wi-Fi before you go. An interrupted download resumes from where it stopped, not from the beginning.

I bought it on another phone

Open the purchase screen and choose Restore purchase. The purchase belongs to your Apple Account, not to the device.

Nothing plays

Free stops play without any purchase. If a paid stop shows a lock, the guide has not been purchased on this Apple Account. If it was purchased but the audio is missing, open the purchase screen — it will show what is left to download.

Changing the language

Settings → Language. Audio for the new language is downloaded; it is not another purchase.

Privacy

See the privacy policy.